If you dont want to commit to any sort of contract but want the security of knowing who to call when you are having IT related problems – no problem! You can simply call us when you need us and you will get charged for only the support you receive. This is often a great option for those businesses who have enough knowledge to get them by from day to day but occasionally run into problems. So if you want someone who knows the setup within your business. Or you want to work with the same people all the time but are happy to go without contracts etc. this is the option for you.   What you should be aware of! You will not receive priority support. This means that when you call us, your job is placed in our normal job queue and it will be attended when it reaches the front of the queue. So if you are the type of business who loses money fast when your systems are down, this is not the best option for you. If you can handle waiting for your job to get to the front of the queue then this could be the perfect solution. This is not a proactive support service. This means we do not carry out proactive activities such as network device monitoring, checking your backups are working correctly and much more. Unless you specifically request that we do these things, we will not